Very Professional! Good Experience!

We took our 2009 Ford Escape into Gresham Ford for a new water pump and other damage created by the pump going out on the freeway.  They were very professional, fixed the problem in a short amount of time, then returned it to us.  We we will go back there because of our good experience.
J.T.

Fast! Fast! Fast! I am impressed!

I bought a used 2005 Ford Explorer.  This is the first time I ever bought a vehicle from Gresham Ford.  Van was our sales man and he had us in and out faster than I can do my grocery shopping.  This is very important to me because I am a busy gal.  We had a hick up with the vehicle and it needed a repair.  Gresham Ford's repair shop had me in a rental that evening when I dropped it off and it was fixed the next morning.  Fast Fast Fast!  They did this as a courtesy to make a customer happy and that was very cool.  They are "The Dealer with a Heart".  I am impressed.+
L.F.

Gresham Ford went out Their Way

Gresham Ford went out of their way to make getting new/used car as painless as possible.  I recently went there for the first serivce (oil change) and was greeted most fiendly and treated as a member of the family.
F.D.

Great People Who Care About Their Customers

Great people to work with.  I have used their Quicklane for LOF several times and they are great from your check in to keeping you appraised of how they are doing.  If you need something they thoroughly explain what it is and why.  I have observed how they treat other customers and it is always with respect and they make you feel like you are very important to them.  Any work that I need done I will have them do it.  Nice score card given to you when you complete the service that tells you what things you may want to consider in the future.

Observant Customer

Thank you and Thanks to Bruce!

Hello,
I just wanted to take a minute to compliment one of your service technicians.  I had some minor service done on my truck yesterday and asked that someone look at a couple of areas that were of concern.  Bruce not only did just that, but was kind enough to come out and explain, not only what he had done, but offer some suggestions on how to prevent the same situation in the future.  I think that this is a nice touch to a vehicle service.  I'm always interested in what was done or found and the opportunity to actually talk to the person working on the vehicle really adds to the experience.
Thank you and thanks to Bruce!
R.R.

I recently had my 2005 Ford Freestar transmission worked on at Gresham Ford's Service Department.  I was disappointed to find out that the replacement transmission that was put in at a California Dealer was the wrong transmission.  Gresham Ford did a fabulous job representing me with the California dealer in getting a replacement transmission.  The gentleman who helped me was very accommodating and did many things to make the week or so without a car tolerable.  I appreciate the service and positive attitude from the service department.  Great Job!  I live in inner SE Portland, but will drive the 30 minutes for service like yours!  Please thank Ryan for me!
In HIM,
D.P.

Thank you to you and your awesome Sales Team!

Hi Bess,
I would like to send a personal "Thank You" to Mr. Van Austin for his awesome help with my recent purchase of a 2013 Ford Escape from your business.

I have found that often times when shopping for a large purchase being a single, senior, female is sometimes a challenge, but certainly NOT the case with Mr. Austin. Van was friendly, courteous and very professional while sharing his vast knowledge and answering ALL my questions.

Mr. Austin voluntarily came in on his day off to go through everything in the car with me and finalizing the entire process.  (Not an easy task with this Senior and my lack of tech knowledge!!)

I just want to say "Thank You" to you and your awesome sales Team!  I LOVE my new car and I am proud to refer Mr. Van Austin and Gresham Ford to any and all of my family and friends!

He even invited me to call or come back with any/all new questions that may come up in the near future.  For that I am grateful.

Thank you again for the awesome, positive car shopping experience, Van!

Sincerely,
K. R. S.